Please follow the following instructions when arriving at O’Hare Airport:

1. Whether you checked luggage or not, please proceed to the baggage claim level.
   
   
2. Once you have all your luggage, go to any public pay phone on that level and call
   1-800-354-5849 (it's toll-free - no change required).
   Press option 1 to speak with an O’Hare dispatcher.
   Please understand that this 800 number is a local number and only works in the Chicagoland area. It will not work from out of state or even from an out of state cell phones calling while in this area. If calling from an out-of-area cell phone please dial 630-833-3788 and press option 3.
   
   
3. Our O’Hare dispatcher will ask for your last name and/or confirmation number. Please have this information ready before you call.
   
   
4. The dispatcher will then tell you what door to go out. To help you find your vehicle, you will be given a description of it along with its license plate number. Please understand that O’Hare regulations require livery vehicles to remain in a holding lot until we have heard from the passenger, so it may take anywhere from 12-15 minutes for the car to reach you. However, if you are taking a shared ride, the vehicle may already be in the terminal picking up other passengers, so pickup would be immediate. For this reason, it is important that you are absolutely ready to leave the airport when you call the 800 number and speak with the O'Hare dispatcher.