Frequently Asked Questions
Q. How do I open an account?
A. A. We have two types of billing accounts—personal or corporate. You must fill out an application and fax it to us for review. Approval may take a few weeks, but we will notify the individual/company of the new account number upon approval. Please note that we have a minimum service requirement of $300 per month or a $20 service fee will be added to the account. To avoid service fees, an automatic credit card account may be opened which has no minimum service requirement. Contact our office and ask for a Charge Request Form to be emailed or faxed. Call us at 630-833-3788 and ask for the accounting department.
Q. How can I get a duplicate receipt?
A. Call 630-833-3788 and press 7 for the accounting department, someone from this department will email or fax you an office receipt for your records.
Q. Are there any days you are closed?
A. No. A-1 Airport Limousine Service, Inc. operates 24/7, 365 days a year.
Q. Do you have buses, mini-buses, or vans?
A. For these types of requests, we work with affiliate partners to help you accommodate large groups in a cost effective manner. If you have needs in this area, please contact our customer service department.
Q. Do you meet passengers in the airport?
A. Yes, we provide a service called baggage meets. Since September 11th, airport regulations restrict our greeters from going to the gates, so our greeters meet passengers in the baggage claim area. Our greeters carry A-1 Airport Limousine Service signs with the passengers’ last names. This service has an additional fee, requires a private car, and must be made by calling our office. Baggage Claim Meet option is NOT available if you make your reservation on the web.
Q. How do I know who made a reservation for a trip on my invoice?
A. On each invoice, there is a column marked MADE BY. This column should indicate who called to book the reservation with our company. If you should need further details, please call 630-833-3788 and ask for the accounting department.
Q. Why are the dates on my credit card sometimes different from the dates I traveled?
A. We are able to process most credit card transactions at the time of travel. However, there are times when we can not process the credit cards in our vehicles. When this happens, the process date could be anywhere from a week to ten days after the actual date of travel. If this delay makes it difficult for you to reconcile your travel expenses, we suggest using the change portion of your gratuity to indicate the date of travel. For example, if you travel on the 18th of the month and the desired tip amount was $3.00, change the gratuity to $3.18. This way your statement total will show 18 cents which corresponds to that particular date of travel.
Q. Why is the amount I was quoted different from the amount I was charged?
A. Quoted rates are based upon information given at the time the reservation was made; however, additional charges can be incurred due to extra stops, waiting time, etc. If you do not feel that you had any additional services, please call or email our accounting department to review your charges.
Q. How often do you invoice?
A. We normally process invoices every two weeks.
Q. Do I need an account to make a reservation?
A. No, you do not need an account to make a reservation, but we do require a credit card guarantee on non-account trips.
Q. Is my information secure on your web site?
A. Yes. When you fill out any personal information, including your credit card number, you are on a secure site where the information is encrypted for your security and protection.
Q. Will your driver help me with my luggage?
A. Yes, our chauffeurs do help clients with their luggage.
Q. I do not want spam. If I give you my email address so that I can receive a confirmation, will you sell my personal information to other companies?
Q. Do you accept checks?
A. We accept business and individual checks as long as they are drawn on banks within the state of Illinois.
Q. What happens if my flight is delayed?
A. At A-1 Airport Limousine Service, we have the technology to monitor all flights arriving at O’Hare and Midway airports, providing we have your correct flight information. As your estimated arrival approaches, our system will automatically update your reservation with any changes in arrival time. Therefore, there is no need to call and inform us of delays—we will have this information. The only time we ask that you call is if you are bumped to a different flight or you missed your flight.
Q. What credit cards do you accept?
A. We take all major credit cards including American Express, Diners Card, Discover Card, MasterCard, and Visa.
Q. Do you have child seats in your limousines and sedans?
A. No, we do not have child seats, but all vehicles are equipped with the proper seat belts if you choose to bring your own child seat.
Q. Do your rates vary based upon time of day or day of week?
A. Our rates are the same seven days a week except that there is a late night surcharge for trips started between 11PM and 4:30AM.
Q. Do all weddings have to be booked as charters?
A. Yes, weddings must be booked as charters whenever anyone from the bridal party is present in the vehicle. However, guests of the wedding are welcome to book town-to-town reservations to handle their individual transportation to the events.
Q. Do you have a Lost and Found department?
A. Yes, we do. Please call 630-833-3788 and ask for Lost & Found between the hours of 6:30AM and 5:00PM Central Time. Please understand that A-1 Airport Limousine Service, Inc. is not responsible for any articles that are lost or left in the limousines, but we will certainly do our best to help you locate any lost items.
Q. What is your cancellation policy?
A. We have several different cancellations policies that are dependant upon the type of service you are using. Be sure to look at the cancellation policy listed on your faxed/emailed confirmation.
Q. What about towns that are not in your system?
A. Our general area of travel is anywhere in Illinois, Wisconsin, and Indiana, but we will travel to other places upon request. Please call our reservations department to inquire about other locations.
Q. Where do I send my payment?
A. Send all payments to:
A-1 Airport Limousine Service, Inc.
114 East Lake Street
Bloomingdale, IL 60108
Q. How do I make payments to my billing account?
A. We have two methods of payment.
- The first would be to receive an invoice every two weeks and mail in your payment. When mailing in a payment, please indicate the account number and invoice number on the check.
- The second is to have a credit card automatically charged for the full invoice amount every two weeks. You will then receive the invoice marked paid.